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Dads told only one can board flight with child despite straight families boarding together

Jeff Cobb and his husband were told it was the airline's policy that only one parent can board with a child

2018-09-04

A couple have claimed that they were separated from boarding a flight as a family with their daughter but straight parents with children were able to board.

Jeff Cobb and his husband were about to board their EVA Air flight from San Francisco to Taipei when they arrived at the boarding gate during early family boarding.

However, he was told that it was the airline’s policy that only one parent was allowed to take a child on the plane and the other had to wait in line.

Jeff wrote on Twitter: “My husband and I were told only one of us could join our 19 month old in the family boarding group of EVA Air 27 from SFO on 9/1/18.

“I explained we were both the fathers of the child, and they said it was their policy that only one parent can board...

“and the other has to wait in the normal line. Not having flown EVA before, I accepted it and let my husband and child go while I boarded later.

“When I met him on the plane, he said there were many other (straight) families all boarding together.

“I’m very disappointed that the EVA ground staff at SFO thinks it’s ok to separate same-sex families during boarding. I will definitely not be flying this airline again after this incident.”

During their connection in Thailand still with the same airline, both parents were able to board early together despite the ‘policy’ of the previous flight.

A spokesperson for EVA Air said: “EVA Air and most especially our San Francisco International Airport team sincerely apologise to all the passengers affected by this incident.

“It is our policy that passengers traveling with infants can have priority boarding.

“The policy does not limit the number of accompanying adults or specify the relationship to the infant.

“This unfortunate incident was due to misunderstanding. Our San Francisco ground-handling agent understood that only one parent could board with an infant.

“We have apologised to our passengers and reminded our airport staff and agents about our priority boarding policy so that we can prevent this kind of incident from happening again.”